Certified Internal Auditor (CIA) Practice Test

Which of the following is not considered a critical step in researching and identifying best-in-class performance?

1. Setting up databases

2. Choosing information-gathering methods

3. Formatting questionnaires

4. Employee training and empowerment

The correct answer is: Employee training and empowerment

Identifying best-in-class performance typically involves a systematic approach that includes several crucial steps. Among these steps, setting up databases, choosing relevant information-gathering methods, and formatting questionnaires are all integral to the process of collecting and analyzing data effectively. Setting up databases is essential as it allows for the organized storage and retrieval of information necessary for performance research. Choosing information-gathering methods is critical because the way information is collected can significantly influence the quality and relevance of the data obtained. Formatting questionnaires properly ensures that the data collected is useful and can lead to accurate assessments of performance. Employee training and empowerment, while important in the context of overall organizational performance, do not directly pertain to the specific steps involved in researching and identifying best-in-class performance. This step is more about enhancing workforce capability and engagement than it is about the actual process of performance research itself. Thus, it is seen as less critical in the context of the steps necessary for identifying best practices compared to the other options.